5 Essential Roles for a Successful Ecommerce Team

 Regardless of your industry or the size of your business, you need the right team of experts working together to succeed in attaining your ecommerce efforts, with each member having extensive experience, cross-functional capabilities, and strategic foresight. Here are the five essential experts you need in your ecommerce development team in NYC:


1. Director


The director of ecommerce will lead the execution of strategies to accomplish goals. For this position, you want someone who it analytical, forward-thinking, and experienced—someone who can help you actualize your ecommerce objectives. They must orchestrate all aspects of the plans and apply their expertise in marketing, technology, management, and sales to create a superior shopping experience and brand.


The director of your ecommerce development team in NYC is responsible for managing the overall user experience (i.e., promotional campaigns, site navigation, and content development). They must know how to apply their knowledge of ecommerce strategies and technologies, and their professional experience in B2B and B2C digital retail markets.


2. Ecommerce business analyst


It’s important to have a team member who can thoroughly understand metrics. The business analyst oversees the brand objective key results, KPIs, and how you stand against your competition. They analyze, synthesize, and present actionable data for executives and project stakeholders, and communicate the ecommerce business performance. It’s important for them to be able to work cross-functionally to implement process- and automation-optimization tools to effectively deliver customer data.


3. Digital marketing manager, copywriter, and graphic designer


Ecommerce has both a marketing and creative side, and these are crucial for developing engaging product experiences. With high-quality content, conversion rates could be up to 10 percent higher.  You just have to make sure that you are getting qualified team members for your ecommerce development project in NYC. Verify their communication skills, experience with content creation, and use of marketing automation software. It also helps if they are up-to-date with the latest ecommerce trends, which could drive their experimental and innovative strategies.


4. Ecommerce program manager


This person functions as the project manager who oversees all processes and making sure they are running smoothly. Likewise, they must manage your ecommerce taskforce while ensuring accurate product information. It makes sense to hire someone with outstanding organization, communication, and time management skills for this role. They should be highly adaptable and able to work in a quickly evolving and fast-paced environment. Consider someone who is a certified project management professional.




5. Ecommerce developer, software engineer, and IT manager


An ecommerce development team in NYC is not complete without people who can ensure enterprise-class architecture, security, and technology all around. They are responsible for developing the site architecture and optimizing processes, while supporting the brand ecommerce ecosystem. These team members should identify and recommend software when necessary, and ensure streamlined day-to-day operations of the ecommerce platform. Experience with PXM, MDM, DAM, PIM, and ecommerce software platforms is a plus.


 


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